service@jobsiteshield.com
Mon - Fri: 8:00 am - 7:00 pm
Last Updated: January 1, 2026
| US RATES (USD) | ||||||
|---|---|---|---|---|---|---|
| Scheduled | Emergency | Travel | Overnight | Expenses | Receipts | |
| Security Call Out Services | $543/nt (Remote Overnight) | 10% | $291/event |
|||
| Internet Call Out Services | ||||||
| CANADA RATES (CAD) | ||||||
|---|---|---|---|---|---|---|
| Scheduled | Emergency | Travel | Overnight | Expenses | Receipts | |
| Security Call Out Services | $750/nt (Remote Overnight) | 10% | $400/event |
|||
| Internet Call Out Services | ||||||
STANDARD RATE: Applies to all labor provided Monday through Friday between the hours of 7:00 a.m. and 5:00 p.m. local time (excluding Jobsite Shield observed holidays), up to eight hours per day
OVERTIME RATE: Charged at 1.5x the Scheduled or Emergency Rate.* Applies to all labor provided beyond eight hours per day, Monday through Friday; to all labor provided between 5:00 p.m. and 7:00 a.m., Monday through Friday; and to all labor provided all day Saturday.
TRAVEL RATE: Except in cases of prior contractual agreement, the default method for billable travel will be portal to portal and will be based on the hourly Standard Travel Rate. This hourly charge will be applied to billable on-site service delivered by a Jobsite Shield Field Service Professional and shall be determined by the Field Service Professional’s actual round-trip travel time calculated from point of origin to customer destination and back. If the most local resource is not available, Jobsite Shield will dispatch the nearest qualified Field Service Professional to respond to the request. If the customer does not wish to pay additional travel costs, Jobsite Shield will dispatch the first available local Field Service Professional.
NON-LOCAL TRAVEL: Non-local travel applies when the Jobsite Shield Field Service Professional is dispatched from outside of three hours round trip.
SUNDAY/HOLIDAY RATE: Charged at 2.0x the Scheduled or Emergency Rate.* Applies to all labor provided on Sundays and Holidays (as recognized by Jobsite Shield).
*1.5x and 2.0x are approximate and may be slightly above or below the exact multiple due to whole dollar rounding calculations.
MINIMUM SERVICE BILLING: Except in cases of prior contractual agreement, when billable on-site service is delivered by a Jobsite Shield Field Service Professional, the customer will be responsible for a minimum of four hours of labor and/or travel that will be invoiced according to the labor rates applicable for the time and day the service is performed.
MAXIMUM WORKING TIME: For safety compliance of the Jobsite Shield Field Service Professional and the customer, at no time will a Jobsite Shield Field Service Professional work more than a maximum of 16 hours or according to local government policy – whichever is the most stringent (including travel time) during any 24-hour period.
PARTS AND MATERIALS: Parts and materials provided will be invoiced per Jobsite Shield standard pricing in effect at the time of services rendered, except in cases of prior contractual agreement. Jobsite Shield shall be the sole authority to determine warranty/non-warranty status of any service disputes.
ACTUAL EXPENSES: When flat-rate charge is not applicable, actual expenses will be applied. In the event the customer requires copies of receipts, an administration fee will be applied (see Receipts).
SAFETY AND SUBSTANCE ABUSE: If the Jobsite Shield Field Service Professional deems any situation to be unsafe, Jobsite Shield may choose to refuse service. Jobsite Shield will comply with its own Substance Abuse Policy that meets the intent of the Drug Free Workplace Act and all other legal requirements regarding drug testing. A copy of this policy can be supplied upon request.
INSTALLATION: This Security System Installation & Monitoring Services Payment Agreement outlines the terms under which the Provider will install, activate, and monitor a security system for the Client, including full payment requirements for equipment, installation, and monitoring services, warranty provisions, ownership rights, and liability limitations, ensuring clear responsibilities and protections for both parties throughout the contract term.
TERMS AND CONDITIONS OF SALE: If the callout service is purchased directly from Jobsite Shield, Jobsite Shield General Terms and Conditions of Sale (Publication 6500) are applicable.
ADDITIONAL TERMS AND CONDITIONS
WAITING TIME: Non-working time spent waiting at the customer’s request or due to circumstances beyond the control of Jobsite Shield due to job site conditions will be invoiced at the rate schedule that is applicable for the time of day and day of the service.
ROHS: Customer supplied/specified products will meet all applicable material restrictions as defined in RoHS. If it does not, the Customer will notify Jobsite Shield before shipment of the Customer supplied/specified products to Jobsite Shield. Customer will indemnify Jobsite Shield against any claim arising out of Jobsite Shield’s use of Customer supplied/
specified products.
FOR MORE INFORMATION about Jobsite Shield Field Services, contact us at 1.586.250.0403, email us at service@jobsiteshield.com or visit: jobsiteshield.com